31/03/2015Amanda BaxtremI returned a pair of Dr Martin boots of my daughters last night due to the Toe Caps breaking down. David was the person we dealt with, I found him very helpful and understanding of my Daughters upset at not having her favourite boots. David was kind enough to offer a replacement pair however there was non available in the store, David then arranged for a pair to be delivered to my place of work the following day free of charge. My daughter was over the moon. They have arrived today as advised. I am so very grateful. I received excellent service and am a regular shopper in this store, that will continue for many years to come. My eldest child has seven pairs of Dr Martins all purchased from this store. and we will most defiantly continue to shop in this store. Thank you so very much.