Paul Fisher 29/01/2014
Great friendly and helpful service - will recommend to friends and return next time i need new shoes.
Small shop, but had everything I was looking for.
Very helpful and informative assistant. Its helpful when they wear the same shoes and have living knowledge of the product.
P Hunter 05/02/2014
All the staff were very helpful.
Charlotte Kenny 31/01/2014
Really great, quick service when I visited on Wednesday afternoon. Marchelle was really helpful and even gave my Hunter wellies a complimentary clean! Lovely!
Amanda Fagan 19/02/2014
Two wonderful servers today Andy and Alisha. Nothing was too much trouble and both had great knowledge of the product. We had a choice of styles (all available in the size required) and were able to try and compare both.
Excellent and swift service from Lauren for the trainers and Benjamin for payment.
sorry it took me so long to get back to you.
Martin Niemann 05/12/2013
same day order with delivery to store. Real customer service well done!
Nicholas Baumgartner 17/02/2014
Customer service (Andy) was excellent - helpful and interested, but not overbearing. Just the right balance. The Canary Wharf store has a great selection for people that work here - shoes both for work and for play. I look forward to returning for a second pair of Docs...!
Sharon McGaughey 20/02/2014
I am emailing to inform you of the outstanding customer service I received from your shop assistants on Tuesday. I had been eyeing up your irregular choice white shoes with a glitter heel and multicoloured dots. On Tuesday I decided to go into your canary wharf store and buy a pair as my bridal shoes for my wedding this summer. The only pair of size 7's was a display pair and they had a tiny nick on them that normally i wouldn't worry about but due to them being a wedding pair of shoes I wanted the shoes to be perfect. The shop assistant Andy (Andrew) who was helping me was completely understanding and ordered me a pair from oxford street to arrive the same day. When I went back to collect these later we discovered the wrong size had been sent. Andy was so apologetic and lovely about it all that I couldn't be angry, I was going into town anyway so he reserved a pair at oxford street for me and arranged a 10% discount. When i arrived at oxford street again the pair was a display pair and unfortunately had a tiny scuff on them. The shop assistant here, Nandish was again completely understanding of me wanting a perfect pair for me wedding. He arranged a pair to be delivered to me at home the next day and a 20% discount. I left so impressed with schuh's customer service. The ordered has now arrived and unfortunately again has a tiny imperfection, but as this is the 3rd pair I feel that is perhaps because the leather on the shoe is so soft or something. As I'm leaving the UK this weekend and living for these few days not close to a schuh store I doubt I will have time/a chance to try again to see if their is a perfect condition pair. But the imperfection in the leather is small, I doubt anyone else at the wedding will notice and the customer service I received from schuh was fanastic. Please pass on my thanks to both Andy at Canary wharf and Nandish at oxford circus for their help.