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LONDON MARBLE ARCH

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address/opening times

  • 470-482 Oxford Street
  • London
  • W1C 1LA
  • 02036279604
This weeks opening times
Wed 20th Aug 0900-2200
Thu 21st Aug 0900-2200
Fri 22nd Aug 0900-2200
Sat 23rd Aug 0900-2200
Sun 24th Aug1000-2000
       Next weeks opening times
Mon 25th Aug 0900-2200
Tue 26th Aug 0900-2200
Wed 27th Aug 0900-2200
Thu 28th Aug 0900-2200
Fri 29th Aug 0900-2200
Sat 30th Aug 0900-2200
Sun 31st Aug1000-2000
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local info

what you say...

Clare Maddison 25/07/2014

Excellent initial sale, very impressed with 365 day return policy. Went for an exchange today and transaction was seamless. I'll definitely be using, and recommending, schuh in future.

barry thompson 26/07/2014

Good service quick fast etc Two memebers of staff bother helped and both were execellant

shahin chouduhury 27/12/2013

i was served by sufia on boxing day, it was really busy, she was really helpful and cheerful, even though the store she did not keep me waiting long for my shoes. i was quickly on my way. fast and friendly service.

Shahraz Kalam 09/01/2014

Quick service, and very helpful in choosing the right product.

Rob  29/10/2013

I was in the store on the 28th October and was approached by a staff member called Nik. His customer service skills were exceptional in all areas, he offered the best help possible to me and was very friendly through out my visit to the store even though i didn't purchase anything. i could see this was with every customer and not just myself. He is a credit to your store and on my next visit to London i would definitely be coming back to your store.

Mrs Sue Hall 05/11/2013

I would like to take the opportunity to thank a member of your staff 'Nik' for his excellent service at point of sale where he noticed that, although the shoes I was buying were marked the same size, there was I fact a 1cm difference between the left and right shoe. He then managed to reserve me the one and only pair left in my size at the Oxford Circus branch! Please make sure that he receives my thanks, I would not have discovered this error until I had returned home to St Albans! I am one very happy customer.....and I love my new shoes! Regards Sue Hall.

Mrs Sue Hall 05/11/2013

I would like to take the opportunity to thank a member of your staff 'Nik' for his excellent service at point of sale where he noticed that, although the shoes I was buying were marked the same size, there was I fact a 1cm difference between the left and right shoe. He then managed to reserve me the one and only pair left in my size at the Oxford Circus branch! Please make sure that he receives my thanks, I would not have discovered this error until I had returned home to St Albans! I am one very happy customer.....and I love my new shoes! Regards Sue Hall.

S.Smith 31/10/2013

Friendly prompt service. Very helpful assistant brought different sizes & styles. Others asked if I was being attended to whilst she was away. Quick service at till. Will certainly go back.

Philipp Korkodilos 04/11/2013

I was in the Store on Saturday the 2nd of November with my mom and i was simply blown away by the amazing service placed in us! The customer skills offered by your staff member Nik were incredible and he was helpful and very friendly over the whole time we were in the shop. Also his world view and the things he said were amazing and he is one of the smartest guys i have ever met. The world needs more people like him and he is a big enrichment to your store. I will definitely come back and hopefully i will meet him again.

Evans Roussos 05/11/2013

Nik and Shara were wonderful, they helped me select the right shoes with a smile and good mood to work.

Cecilia Cheung 05/11/2013

Assistant Nik is the most helpful sales assistant on Oxford Street! Well done Schuh!

Coco Blake 10/11/2013

Brilliant service! Very nice scalf

mr 09/11/2013

Very helpful and friendly store-assistant NIK at the Marble Arch Schuh-store (470-482 Oxford St, London) last thursday! Only for him it would already be worthwhile to visit the store again, good job, fantastic service!

Coco Blake 10/11/2013

Brilliant service! Very nice scalf

Claire 12/11/2013

This is the first time I've ever shopped in Schuh and I was pleasantly surprised. Great customer service - quick and friendly. The staff were on the ball. Good range of boots too.

Morag Stockton 12/11/2013

I shopped in your Marble Arch Store on Saturday 9th November and would like to pass on my thanks to Georgina Davies who not only gave remarkable customer service but also had a smile on her face the whole time. She is a credit to your store. Sorry have not got my receipt with me however purchase some Dr Martin black boots with flower embroidery. Many thanks Morag Stockton.

Fatima 12/11/2013

Nik was pretty awesome, and very charming.

Nura H.  13/11/2013

Your staff member Elizabeth was such a great help when I came into your Marble Arch store last week. She was polite, had a smile on her face the entire time she was assisting me, and was very well spoken. She helped make my shopping experience at your store a delight, particularly as it's not so often (sadly) that you are met by someone with such good customer service. My endless questions regarding the boots I was trying on were met with clear and reassuring answers, she was brilliant, which is why I wanted to take the time out to thank her for her kind and helpful manner. All the best.

Jill Alexander 13/11/2013

Nik Is perhaps the best sales person I have experienced in my three years living in London. He doesn't just know his product. He genuinely cares about customer and puts her first. He takes his time and there's absolutely no pressure, in the end though he really makes you want to buy the shoes.

Sara 16/11/2013

Was at the new schuh in marble arch last week, Mohammed approached me with a great smile! Very charming and polite, quite good looking too haha. His service convinced me to buy the converses, i shall be going back to schuh marble arch again when I need a new pair!

M Drislane 11/02/2014

Just wanted to say how very helpful a young lady called Mewani was in your Marble Arch store. I feel that people are too fast to complain but don't comment on the helpful service received. Please let her know that I have commented on her helpful sevice I received today. Kind regards

Boo 19/02/2014

Thank you Lee the one of the managers and jamie and for my lovely friend roseann:)lovely i forgot the other women but thanks lovely vans bag worth it...defo im gonna go back there

Amy Dimmick 20/11/2013

I was helped by Keturah, who made me laugh and was really helpful in choosing a pair of shoes. She was sup[er quick to get the sizes, and was really knowledgable about the brands. The cashier who served me was Jamie, and he was great, really friendly and chatty and without dawdling. He advised me of the best products to take care of my shoes, and because of him am def going back to order another pair. Thanks to both for making it another great shopping experience!

Jaquie Dixon 23/11/2013

Nik served me and was extremely polite,friendly and helpful. He couldn't have been a better representative for Schuh, thank you.

Aaron Davies 19/11/2013

My cashier was Nik, who provided fantastic customer service. Prior to seeing him, I dealt with enthusiastic and polite staff who seemed to genuinely enjoy the job. Nik completed the transaction very smoothly, and was very polite and attentive. I will definitely be shopping again!

Hazel Pinder 01/12/2013

Went to Marble Arch store yesterday and was very impressed. Greeted warmly at the front door by the handsome Dom, and although didn't buy anything I received great assistance when I had questions from Lucy and Nic. Will probably come back to the store and buy some new shoes, if not for the eye candy and great conversation!

Kirsten  30/11/2013

It was my first visit to the Schuh and I was very impressed with the professional service in this store. The store was very busy, but shop assistant Nik really took the time to help me. He was calm and friendly, and made my experience very enjoyable. Coming from a hospitality back ground myself, I was very impressed with the service that Nik provided!

Deborah Davies 20/04/2014

Nik, who served my daughter and me was very helpful, friendly and a nice guy. Particular thanks for saying I am not too old to wear Converse!

m umad 19/06/2014

I attended the store to buy a pair of Toms however a pair of mocks caught my eye. An eager member of staff swiftly approached me and asked if I needed help. He checked the size on the computer for me and I said I'd be back as I wanted to look at something else in another store. He politely informed me that there was only one pair left which was valued information. Though I would have liked him to have offered to reserve that pair which he didn't. On my return the same member of staff who I presume was a supervisor, alerted Jamie my personal sales person who assisted me in the rest of my purchase. I found Jamie to be polite, swift, professional, very positive and full of energy. I believe this sales position is unsuitable for him as his people skills far exceed the expectation for this role and such a role doesn't do justice to him or his potential. I would recommend that Jamie is reviewed and appropriate measures are taken to fulfill his personal aspirations. I've awarded 4 out of 5 because although everything was perfect this time minus the option to reserve an item, I generally find my experience within schuh unlike today. My usual experience is with over confident, arrogant members of staff who are approachable but appear very judgmental because they put so much emphasis on their own fashion statement. I've not bought shoes from schuh for years and years because of this but in all honesty, because of the supervisor and Jamie I decided to go with this purchase. If it wasn't for my previous bad experiences I'd give Jamie 5 stars which I think he deserves. Oh and one final comment, Jamies product knowledge was spot on, and he courteously and charismatically executed the sale. Thank you for your help and best of luck to you. Out of recommendation I'd say more level headed friendly staff like Jamie and less arrogance or stress via whip cracking by the management team. It's very obvious when people are not happy at work!

Kim Morrell 21/06/2014

Served by George today at London Marble Arch branch. Wonderful service - a great ambassador for your store. Extremely good at his job.

siobhan 07/03/2014

Jamie was fab-really helpful and friendly and a delight! I spent £72 more than I had planned and am totally chuffed with my new shoes.

Tetiana 04/03/2014

Andre Rolando Cardoso 10/03/2014

On the 2nd of March at around 12:18pm I went inside your store and I was greeted by a very friendly and charismatic lady by the name of Sufia. I wanted to buy only one pair of Adidas shoes and she was very professional and knowledgeable about the products. Through sheer passion and knowledge of the product she helped me to buy not one but two pairs of shoes. She made me feel like a friend not just a client. I think professional yet friendly people like her with passion for what they do make a huge difference and I want to give this feedback to the management of Schuh because I don't want her sincere effort go unnoticed. She was ready to help with a smile, she was knowledgeable about the product and she was fast to find my correct size. She even gave me a sincere feedback on how the shoes look on me. She is great salesperson and a excellent asset to have for any company that employs her. I believe that she should be remunerated and I think that an increase in her salary is the best acknowledgement of her efforts. I would definitely visit that particular location of Schuh back, I would bring friends and I would hope that she helps us again in finding the right shoes for us. I was in London as a tourist and she made me feel right at home. Great customer service, great attitude, great girl to have as an employee! Best regards Andre Rolando Cardoso (Rolando)

Matt  21/12/2013

I visited the marble arch store today. So pleased with the service I recieved from Nik. A really cool guy who shared my passion for shoes asking about my timberlands and what else I wear It's really nice to meet someone in a store that has a passion for what they're selling an asset to the company I'll be returning before Christmas in 4 days!

Jordan Dunn 17/12/2013

Really good service and assistance , Mohammed helped me find just what i was looking for and he was very kind and attentive. Thank you.

clare edwards 18/07/2014

excellent and friendly service from Jamie (051) and also Mohammed (025). Love the free home delivery for out of stock items. thanks

Faith  12/07/2014

Very polite staff everyone was helpful and excellent customer service only wanted to try on a shoe for size and ended up buying a pair of trainers as staff made me feel comfortable great team work at the marble arch store

Serena H 11/06/2014

Just wanted to say thank you to Mohamed from your Marble Arch store who served me last weekend. I was set on getting a half-size which Schuh don't stock, but even after I let him know I wouldn't be buying that day he was still so helpful and friendly! Perfect customer service. And really great service in Stratford when I went in the following week. Just wanted to pass that on as I work in customer service myself and was impressed to see such good customer relations from someone in a sales associate role. (He was helping me with some Nike Pegasus & I was complaining about my super-wide feet if that helps to identify him.) Thank yoouuuuu!!! :)

Gabriella 15/06/2014

Cashier : 016: Andreas Assistant : 103: Denny

Luke Wykes 27/04/2014

Two days ago I bought two pairs of shoes in store at marble arch. upon entering the store Jamie greeted my girlfriend and I and after introducing himself asked us what we were looking for. After telling Jamie that I needed some new office shoes he directed me to the correct area and began to explain the different varieties and styles he then asked what my price range was and recommended a few different styles that met my requirements, after narrowing it down to two pairs of shoes, I mentioned to Jamie that I have recently started attending more social events to which he recommended one pair for the social outings and another pair for my work needs. After deciding to get both pairs, Jamie took me straight to the checkout and served me immediately so I did not have to wait around and could continue with my day. I was very impressed with Jamies service, and also his taste in music. I honestly believe this may have been the most pleasant shopping experience in the UK, similar to what I would expect in the USA. Many thanks again Jamie.

Sarah Thompson 30/04/2014

Very very impressed. Excellent service in store from Louise who was efficient and helpful without being pushy and right on the ball even though shop clearly busy. Loved the computer/conveyor belt system and the next day delivery which worked beautifully (shoes turned up exactly 24 hrs after order as promised). Such a relief from bored disinterested salesgirls and trips up or downstairs only to be told sizes out of stock. I will be back. ...and back.

Rachel 01/05/2014

I was served by Mohammed! Amazing service with a smile. Quick and efficient. Perfect assistant x

Valerie Lebrun 22/01/2014

Jamie was kind, polite and really helpful. I've never had this high-quality service elsewhere. I bought great shoes, and Jamie made me laugh. So, yeah, I would come back anytime. Thanks Jamie!

Sylvia Goffe  01/07/2014

I must say I had excellent service from a couple of your staff this evening. One was a young black girl, unfortunately I forgot to get her name. She was knowledgeable,efficient very polite,respectful and friendly. I was in the store @ 15 mins and left feeling very satisfied with my purchase. I will definitely recommend your store to friends and colleagues. Making a payment at the till was also satisfactory. I was greeted with an apology about the short wait and served by a very pleasant young man. Once again overall excellent service by nice happy staff. Sylvia

Maia Eyal 03/07/2014

Kacey was extremely approachable, helpful and friendly. If it was for sales assistants like her, every shop would do very well. Thank you Kacey!!

Chris Mann 07/07/2014

Fantastic service - got out all the UK 13 trainers in Sale stock for me to try. Very attentive, couldn't ask for more. Thank you!

Louise 16/04/2014

Thank you very much Jamie for pleasant service.

George 17/04/2014

Good service

lianne 16/04/2014

Jamie was great and very poilite and quick

Louise Hansen 28/04/2014

Excellent service, patience... the shop a little too loud for my taste, but there was a certain energy in the shop... The result (my buy) was the right choice - the shoos are perfect for city walking, as the seller told me...

maria 16/03/2014

I was at the store in marble arch on saturday, the store was busy but Denny (103) was great,polite and friendly and he helped me to find what i was looking for. The lady at the till (Shell 038) was very nice too. I had a very good experience!

Jess 17/03/2014

We arrived to the store and was immediately greeted by Jamie who could not be more helpful. His excellent service is such a great example of how a friendly attitude and genuine care can make all the difference to a customer experience. Many thanks!

Jenny 18/03/2014

Went into the store last sunday and received amazing, quick and high quality from a sales assistant called Amy. A very good sales lady and really cares about her customers. Fab service and loved my shoes!!

Fanos Kyriacou 26/03/2014

I was served by a girl called Louise who was extremely helpful. She seemed genuinely happy to help but was not too overbearing. Definitely one of the best customer service I have ever expereinced.

Maribeth Eisenmann 27/03/2014

Excellent service, well-staffed and sales people knowledgeable about the product. Easy check out and was in and out of the store very quickly which is what I wanted.

Matthew 30/07/2014

I was served by Denny, who was fantastic, making the experience very enjoyable and simple. Denny and the team were great with my 1 year old while I tried on shoes and it was appreciated.

Charlotte Hoskins 11/12/2013

I visited your store on Saturday 7th December and was assisted by Nik. He was extremely helpful, assisting me with my requirements but above all he was friendly, chatty and made us all smile. It's not very often I get served by people like this which really made him stand out and I couldn't praise him highly enough. He is a genuine asset to your company.

Michelle Jones 01/06/2014

Really brilliant service. I usually hate shoe shopping and only came into the store as I saw the trainer I wanted displayed in the window. The assistant was really brilliant (Louise?) I have worked in Harrods for 4 years, and have rarely seen this sort of service in other stores (and lets face it, not all of the time in Harrods!) - so really appreciate it. Thanks!! Will be shopping here again. Michelle

Mollie bowen 31/05/2014

Best customer service I've received in ages! So quick and helpful. Rebekah and nik served me. Definitely give them my thanks!

Naomi Singh 29/11/2013

Excellent service from both Jamie(cashier) and Safava(Assistant) when me and my sister came in to purchase some new Docs. Both were extremely helpful and received the best service you could ask for in a shoe shop. Thank you! :)

Daniel Burridge 30/11/2013

Amazing service by Denny

Jodie 29/11/2013

Was served in your Marble Arch store today by a man called Denny. He was fantastic. So helpful and made both my brother and me feel at ease and not pressured into buying the items we were looking at. I will definitely be choosing to shop with you again.

Shanti Singh 09/12/2013

Having seen a pair of boots online that I liked - I decided to take a trip to store. I visited the Marble Arch store (09.12.13) at around 13.30pm and was greeted by a lovely gentlemen called Jamie, although he was initially attending to another customer at the time, he acknowledged that I needed assistance and once free came to help guide me through the shopping experience of Schuh, he was very thorough and provided key information relating to the returns policy should I change my mind. He was extremely helpful, very friendly and even though I took a while to decide and the store was busy - he remained patient through out reassuring me that it was not a problem and that he was there to help - he definately went the extra mile!! Jamie gave great advice and helped to advise and guide me to my final choice. I am extremely happy with the level of customer service I received from Jamie in store today - he did not only meet my expectations, but exceeded it!!! I left the store feeling very happy with my purchase and the fantastic customer service I recieved.. Massive thank you to Jamie at Marble Arch Store - VERY HAPPY CUSTOMER from Manchester :-)

Tim Bennett-Goodman 28/11/2013

I was served by Claire and she was brilliant! Such a freindly, polite, patient assistant who found me exactly what I wanted. She's an absolute treasure - hold on to her.

Shanti Singh 09/12/2013

Having seen a pair of boots online that I liked - I decided to take a trip to store. I visited the Marble Arch store (09.12.13) at around 13.30pm and was greeted by a lovely gentlemen called Jamie, although he was initially attending to another customer at the time, he acknowledged that I needed assistance and once free came to help guide me through the shopping experience of Schuh, he was very thorough and provided key information relating to the returns policy should I change my mind. He was extremely helpful, very friendly and even though I took a while to decide and the store was busy - he remained patient through out reassuring me that it was not a problem and that he was there to help - he definately went the extra mile!! Jamie gave great advice and helped to advise and guide me to my final choice. I am extremely happy with the level of customer service I received from Jamie in store today - he did not only meet my expectations, but exceeded it!!! I left the store feeling very happy with my purchase and the fantastic customer service I recieved.. Massive thank you to Jamie at Marble Arch Store - VERY HAPPY CUSTOMER from Manchester :-)

JOHN HAYLETT 11/12/2013

Visited your shop last night and purchased two pairs of Ugg boots one pair of mens and a pair of ladies.I was served by Claire [ 011] and she was most helpful and friendly.I have purchased products in other stores but her commitment was beyond the normal.She is an asset to your company.All in all 100% for your staff and store.

Charlotte warren 11/12/2013

Excellent customer service in the floor and on the tills. Nothing was too much trouble and the staff were knowledgable of sizes and shoe makes incl international sizing. Absolutely fantastic.

Lynne white 14/12/2013

Amazing service from Ko. Would definitely come back to this store. He was quick to serve me and incredibly friendly

Lorraine Anoff 14/05/2014

Cashier opertor 051 Jamie was on point. Delivered a wonderful customer service. I would certainly recommed him to be promoted as store manager. Keep up the great work.

Jason  16/05/2014

We were more than happy with the help and assistance from Nik in the marble arch store, brilliant attitude towards customers and couldn't help us enough, every store should have someone like Nik

sissi coco 17/05/2014

wow ! i have been served by young girl , white girl, Blond hair, I didn't ask her name - shame me! she was just lovely! professional (but not stiff), so nice , so smiling, talkative, helpful and overall very easy on eye and I was very pleased to be served by her. I came to store very late to pick up reserved shoes. she found for me another pair and then another one ...with smile ! I am delighted. wish to meet more people, who are so nice for strangers, and the world is much better at this moments , it was today friday, around 9 pm. then the gentleman , who took my order for home delivery was as well very nice and helpful. thank you I love Marbe Arch branch :)

Sara 21/05/2014

Quick message to thank you for the excellent customer service i received! I am very satisfied with the quick yet professional service.. Furthermore, i love my new converses :)

Ian Ling 21/05/2014

I just wanted to take the time to give feedback about the staff member that served us on Sunday afternoon. It was an absolute pleasure to deal with him. We were shopping with our 20 month old toddler, which can obviously sometimes be problematic but despite us not looking for shoes for her, the sales advisor still paid her such attention and showed such an interest it made the whole experience pleasurable. Without even introducing himself, he offered us a balloon for her, which initially we refused but later once he had interacted she couldn't resist. He didn't approach as a pushy sales driven individual but actually took the time to ask us questions. Of course all parents love talking about their kids! He was incredible helpful whilst still being relaxed, with even at one point whilst we waited for the shoes to walk away and ensure other customers were ok. Yet still explained if we needed any more help just to ask when our shoes arrived. This was very reassuring. Despite the shop being incredibly busy with it being the hottest day in London, he remained very chilled but attentive. He returned and continued to ask questions of what we'd been up to and other rapport building things, where we came from, how old our daughter was etc. this is all while I tried on the shoes, with him appearing to not show must interest in that however he gave opinions when asked. We naturally bought the shoes and he processed quickly through the till point, explaining in detail the ereceipt process, which I presume is new but I found to be effective. The sale finished with a warm farewell and a reassuring handshake as we went on our way happy with our purchase. Working within customer service I recognise there is all too often people wanted to criticise when customer service hasn't been satisfactory so wanted to take the time to praise when it has been beyond standard routine. I believe the gentleman deserves the credit for what could be preserved as a tough day, he seemed fully

Nick Patching 04/01/2014

Nik at your Oxford Street branch in London was ver helpful and friendly while trying to find some All Star Converse for my son. We love Schuh and it's staff like Nik which make us go back time after time :-)

Alex Rendall 16/01/2014

Really excellent customer service from Jamie who served me - quick, helpful and very friendly. Absolutely flawless!

Francesca Love  07/01/2014

Hi, Yesterday (6/1/2014) I went into you store in marble arch, I was instantly greeted with a smile, to just to have a quick browse and I fell in love with some silver vans! They had them in what I thought was my size but turned out I actually needed a size bigger! A lovely young blonde lady which I hope you can find out who it is from my order number served me, she checked other stores for me but the only store was miles away! She then offered me your order in store and delivery service and I placed an order and received my shoes today! I am in love and they are a perfect fit!! I just wanted to send you this feedback as you provide a fabulous service in your marble arch store and you should be proud of your team as well as Schuh as a whole providing a quick, very informative and amazing service! Please see this feed back goes to this young blonde lady and the store manager. As being a retail manager myself I understand how things like this can make someone's day! Keep up the great work and I will defiantly be shopping with Shuch a lot more! Kind regards, Francesca Love

Irwin Ng 08/01/2014

Experience with the store was generally good. The only thing was, perhaps because I went on Boxing Day, the staff was very busy that when I requested for my size of the shoes, I had to wait for around 10 minutes before I was attended to again. My suggestion is perhaps the store should hire more stuff during times like this. I then placed order on a pair of shoes because my size was not available in the store. The staff was very friendly and efficient to process my order. Now I got my order and everything is perfect. I bought this shoes because not only it has a fashionable appearance, it is comfortable inside! I would certainly recommend Schuh to everyone!

Kai Leung 20/02/2014

Fantastic customer service. warm welcome when i walked in store. Jamie was outstanding. top notch customer service skills. Really friendly and efficient. very professional and yet casual. will definitely shop there again for the service! Thank You! :) Kai

Nirali T 23/02/2014

I was at the store on the 22nd of February and I was served by a nice man called Nik, he was very helpful and was professional when serving me, he was polite and friendly. Keep up the good work!

Beata 24/02/2014

Shop assistant Senny was very professional and polite.I've got what I needed very quickly.

Barbara Scott 22/02/2014

Never visited this store in the past. Very impressed by standard of friendly and helpful staff, extremely impressed. Florence helped me and nothing was too much trouble. All staff gave the place a buzz, cheeriness and genuine friendliness which I have not experienced elsewhere in such a busy shop dealing with a vast selection of nationalities as far as I could make out from the conversations I overheard. Thank you.

Jodie 27/03/2014

Excellent service on a busy Thursday lunch time. Quick and easy service from entering the shop to getting the shoe right through to payment. Returns policy explained well. In and out within 10 minutes happy with my purchase. I would happily shop in this store again

Natalia  02/04/2014

Amazing service from sales assistant called Amy at Marble Arch Store. Loved my new shoes.

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