Loved loved the items I bought :), great customer service and a welcoming atmosphere
Lora Steadman 08/01/2014
I needed to return/exchange a pair of boots. The two people that helped me were amazing. I didn't have a receipt, just my bank statement, and they helped me quickly and efficiently without any problems. They offered me a refund, a new pair of the same boots or for me to choose a different pair. Thank you so much!!!
Today I visited the Wolverhampton store off chance and am pleased to say I was more than happy with the customer service I received from Lucy and Corey and also informed the manager how pleasant and helpful both members of staff were despite how busy it was in the store. Due to Lucy and her splendid/outstanding service I made 2 purchases and felt very welcomed and encouraged to visit again. Corey was very helpful at the till and definitely promoted service with a smile and was extremely pleasant. I will certainly be recommending Schuh in Wolverhampton and have done already. Thank You to Lucy and Corey for your fantastic service, superb attitude and outstanding customer service.
Danielle was cheerful and very helpful. I tried on several pairs of shoes and she was friendly and attentive the entire time.
Very good experience and I will go back.
Mark Perry 14/03/2014
Good customer service, friendly and also gave me some advise.
anthony sinnott 25/01/2014
Size not in store. Trainers delivered to my door within 2 days excellent service.
Stuart James 17/03/2014
Served by Danielle who couldn't have been more helpful - trying on 5 pairs before selecting one. The welcome received on entering was great - recognition as a potential customer is unusual in retail (in my opinion).
One comment, the generosity of Momentum brands in their fitting over the foot is a very big disappointment (Loafers). Taking a 9, they were nowhere near fitting, 10 was almost there - 11 fitted but the foot size was obviously too big. I had searched for months to find a burgundy loafer - now disappointed!
Brilliant service and products.
Peter Hall 22/12/2013
Excellent service. Helene was very friendly and enthusiastic. Very impressed :)
I had been thinking about UGG boots for a while but was undecided. After talking to Becky at the Wolverhampton Schuh store I was convinced UGG boots were for me. Becky was knowledgeable and passionate about the boots without the conversation just being a 'sales pitch'. Very impressed with the service, too many shop staff now are disinterested and have no product knowledge of what they are selling. Impressed with the 1yr returns policy as well. Sue.
Phoned Wolverhampton store regarding a pair of ugg boots. The man who answered the phone was extremely helpful and went to look for a pair for me. Sadly they had sold out but nevertheless he was most helpful.
VERA BREEN 02/04/2014
Made . very welcome experience lovely staff charming that is y it is my 3rd in the same month for the Family Thank You