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WEST BROMWICH

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address/opening times

  • New Square Shopping Centre
  • Unit 6
  • West Bromwich
  • B70 7PP
  • 01216678434
This weeks opening times
Sat 30th Aug 0900-1900
Sun 31st Aug1100-1700
       Next weeks opening times
Mon 1th Sep 0900-1900
Tue 2nd Sep 0900-1900
Wed 3rd Sep 0900-1900
Thu 4th Sep 0900-2000
Fri 5th Sep 0900-1900
Sat 6th Sep 0900-1900
Sun 7th Sep1100-1700
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local info

what you say...

Vicky jordan 18/02/2014

Was greeted into the store and was served by a lad called aaron. He was very pleasant, friendly and helpful.

Courtney key 09/02/2014

I dealt with a lovely, polite girl named Morgan. Very friendly and was easy to converse with

Sandie Adams 24/06/2014

Excellent customer service :)

Emm birch 07/08/2014

Absolutely lovely staff, so helpful always friendly never looks/feels moody like most shops, the girl behind the till that served me and the man that was on with her was so sweet-just one of my favourite stores! I'm always in there! LOVE YOU SCHUH!!!!!!!!

Roy Jones 10/08/2014

Visited store in New Square West Bromwich 10/08/14, Assisted by Raheeb in finding a pair of trainers, now i'm not the easiest shopper to deal with, specially when deciding on foot wear! Must say Raheeb was brilliant, he has the patience of a saint, must have got around 6 or 7 pairs for me to try, pairs i would never of thought to try, in the end Raheeb succeded where many fail, got the right pair for me, now i'm a happy chappie! Well done Raheeb, i will definately be back soon for some more trainers for my children and myself, saw a nice shool bag for my youngest there too. Raheeb is a credit to your company, please pass on my thanks to him. And no, he did not pay me to say this, ha ha. many thanks. Roy.

sukhi 12/12/2013

Great customer serivce, staff was very helpfull and helped me to find what i was after

Kathryn Ravenscroft 13/12/2013

I ordered a pair of uggs slippers via customer service for collection at the West Bromwich store. I would like to complement all the staff at the West Bromwich store who were all polite and helpful, especially, Shila, who went to a great deal of effort to locate the slippers in the distribtion warehouse. It is lovely to find such helpful staff and I hope this message is conveyed to the staff in West Bromwich with my grateful thanks for their assistance.

Michael Powell 12/07/2014

Excellent service! The store assistant was very helpful.

Emma 27/04/2014

Amazing service the girl who served me was very bubbly and friendly and gave great service and helped me with my choice between two pairs of shoes.

Andrew Rushton 22/07/2014

Nice and friendly staff

Mel 15/03/2014

Friendly and very helpful staff. Thank you!

Denise 21/03/2014

Excellent service from the two lovely ladies at the West Bromwich branch today, very pleasant polite and helpful ladies they even helped me find a pair of boots from another branch. Thank you very much ladies. :D

David Martin 21/03/2014

Dear Sir, I would rarely supply feedback on customer service however I have been so impressed with your company that I feel obliged to contact you. I visited your newly opened West Bromwich branch to look for a specific pair of trainers. Unfortunately you did not have the size or colour and I could have easily walked away. However I was very impressed with the interest, customer care and helpfulness of the staff member called Flash. She spent time searching availability and detailing how I could obtain what I wanted from your customer service line and showed excellent customer service skill. Your customer service line was extremely helpful, kept me fully informed. I shall recommend you stores to friends and colleagues. Thank you.

Parm 02/08/2014

Great service and very attentive

Natasha 02/08/2014

Once in the store it was easy to find a member of staff to help. I was in a hurry Jon our assistant was quick and attentive as well as being informative and friendly. Best of all my sandals were reduced in the sale! All the best things come to those who wait. Thanks Schuh.

Sheila Burrell 16/08/2014

Cashier 002 Rufaro. I was served by Rufaro, she came with excellent customer service, a credit to your store

Lesley seeney 07/12/2013

Great customer service at your new westbromwich store.

helen Matthews  07/12/2013

don't normally do this but I thought the staff in this store were ALL exceptional especially the young man who served me. everyone I passed smiled and acknowledged me, it was the best customer service experience I have had for some time and this is why I feel need the let you know.... as I'm sure people are quick enough to complain !!! I hope this message gets passed on to them as they are an asset to your company and I would 100% purchase from schuh again all based on my experience and customer service I received today. many thanks

Mike Rogers 10/06/2014

Attentive, quick and friendly, thanks

Helen Coutts 22/05/2014

Fantastic service. RHIANNON deserves a payrise and she is a brillant sales person.

Corrine Hadley 21/05/2014

Didn't have the shoes in stock but did order them in for me! Very helpful and pleasant staff!

Tia 25/08/2014

Quick & Excellent Customer Service.

wendy sheldon 29/06/2014

friendly and helpful staff, clean store. Quick service at the till and the assistant Jon explained the returns policy. Would shop here again

fozlur rahman 30/06/2014

staff were all lovely and amazing and helpful

Nina 20/02/2014

The customer service was absolutely great. Monique served us and she was so helpful and friendly. Very happy with the purchase too.

Nicole jordan 18/02/2014

Was served quickly and efficently by a yound man called aaron. He seemed happy in his job. Very pleasant.

April Brown 08/05/2014

Thank you for all your efforts in helping me obtain my shoes, the service from Shila was brilliant, she went out of her way in order to help me.

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